Privacy policy
Last updated: 2026-10-12
Data controller
DUVONE DARTS is a product of DUVONE, a company being registered: its identity and address will be published here once registered. For any question about your data: contact@duvone.com.
Machine without an account
Used without an account, a DUVONE DARTS machine sends no personal data to us: profiles (first names or nicknames entered on the machine), games and statistics stay on the device. When connected to the internet, it only sends its technical telemetry (see « Friends, telemetry and security »).
Your account
You sign in with the DUVONE account, shared by all our products: your e-mail address, password and language are managed there, as described in DUVONE's privacy policy. DUVONE DARTS additionally keeps your nickname, country, e-mail preferences, game history and statistics, friends and tournament entries. Legal basis: performance of the contract (providing the service).
Playing on a machine with your account
By scanning a machine's QR code (at home, at a friend's or in a venue in Pro mode), you sign in to that machine: your nickname is shown to the players present, and each finished game is added to your history with the name of the machine it was played on. These « local » statistics are shown apart from online play. The machine only keeps your identifier and nickname during the session (you sign out from your phone, or automatically after a while without playing), plus games waiting to be sent if the network is down. The machine's owner never sees your e-mail address. Legal basis: performance of the contract (the history you ask for by signing in).
Online play
Joining an online game turns on a live camera and microphone between machines (never recorded or stored on our servers), an anti-cheat check on the rhythm of throws and a reporting system between players. Legal basis: your explicit consent, collected before your first online game and whenever the rules change; anti-cheat and reports rely on our legitimate interest in fair games.
Payments and Pro mode
DUVONE DARTS+ subscriptions, paid machine transfers and credit purchases on a machine in Pro mode are handled by Stripe: we never see your bank details. Buying credits needs no account: we only keep the amount, the number of credits and the machine. The operator of a Pro machine sees its sales and the number of games played, never the players' e-mail addresses or the buyers' identity (only signed-in players' nicknames show on the machine). Legal basis: performance of the contract, and the legal obligation to keep accounting records for payments.
Friends, telemetry and security
The friends system (invite code, online status) relies on your consent when you turn it on. Machines connected to the internet send minimal technical telemetry (machine identifier, software version, last connection). The log of our team's actions in the administration area serves the platform's security. Legal basis: our legitimate interest in running and protecting the service.
Tournaments
Entering a tournament records your entry, check-in and results; your nickname appears in the bracket and ranking, visible to other signed-in players. Legal basis: performance of the tournament rules, accepted when entering. Verified accounts receive tournament announcements by e-mail (our legitimate interest in presenting the service's news): every e-mail has an unsubscribe link, and the option can also be turned off in the customer area.
Cookies and trackers
This site uses no cookie or tracker. The customer area uses a single, strictly necessary cookie: it keeps you signed in (unreadable by the page's scripts, only sent to our server); your language choice is stored in your browser. Both are essential to the service, so no consent banner is needed.
Processors
OVH (server hosting, France); Cloudflare (traffic routing and protection); Zoho (sending e-mails, European Union data centre); Stripe (payments). For Cloudflare and Stripe, transfers outside the European Union may occur, covered by the Data Privacy Framework and the European Commission's standard contractual clauses. Each one only receives what it needs; no data is sold or shared.
Retention periods
Your DUVONE DARTS data is deleted with your DUVONE account. If you stop using DUVONE DARTS for 3 years, an e-mail warns you, then your DUVONE DARTS data is deleted 30 days later (signing in again cancels the deletion). Customer area sessions: 30 days after expiry. Games waiting on an offline machine: until sent (50 at most). Reports and the log of our team's actions: 1 year. Record of your sign-in to a machine: 2 days (your games stay in your history). Unpaid machine transfers: 30 days. Encrypted backups: 14 days. Payments and invoiced machine transfers: 10 years (accounting obligation), even after the account is deleted, but detached from it.
Your rights
From the customer area, you can export a full copy of your DUVONE DARTS data and correct your nickname; from your DUVONE account, download your account data, correct your e-mail address and delete your account with all your data, without any action on our side. To object to a processing, ask for its restriction or for any other request: contact@duvone.com. You can also lodge a complaint with the CNIL (www.cnil.fr) or your local data protection authority.